Refund policy

Refund & Return Policy

Effective Date: 30 July 2026

1. Return Eligibility

We want you to be satisfied with every purchase. You may request a return within 7 days of receiving your order if:

  • The item has a manufacturing defect or damage
  • The item received does not match the order description
  • The item was damaged during shipping

The following are not eligible for returns:

  • Used, opened, or unsealed beauty and personal care products (for hygiene reasons)
  • Promotional or sale items (unless otherwise stated)
  • Returns due to personal reasons (e.g. dislike, change of mind)

2. Return Process

  1. Email us at support@kobestylehub.com within 7 days of receiving your order
  2. Please include: order number, photos of the item, and reason for return
  3. We will respond within 2 business days with return instructions
  4. Items must be returned in original packaging; return shipping is at the buyer's expense (unless the issue is our fault)

3. Refund Processing

  • Once the returned item is confirmed, refunds will be processed within 5–10 business days to the original payment method
  • Original shipping fees are non-refundable (full refund applies if the issue is our fault)
  • Refunds are settled in HKD; exchange rate differences for foreign currency payments are borne by the buyer

4. Exchanges

We currently do not offer direct exchanges. If you need a different item, please request a refund and place a new order.

5. Contact Us

  • Email: support@kobestylehub.com
  • Response hours: Monday to Friday, 10:00 AM – 6:00 PM (Hong Kong Time)