Refund policy

Refund and Return Policy Effective Date: July 30, 2026

1. Return Eligibility We want you to be satisfied with every purchase. You may request a return within 7 days of receiving the product if:

Returns will not be accepted under the following circumstances:

Beauty and personal care products that have been used, opened, or had their packaging removed (for hygiene reasons)
Promotional or discounted items (unless otherwise stated)
Returns requested due to personal reasons (e.g., dislike, change of mind)

2. Return Process

Please email charlenewong0103@gmail.com within 7 days of receipt to request a return.
Include your order number, product photos, and reason for return in the email.
We will reply within 2 business days with return instructions.
Returned items must be sent back in their original packaging. Shipping costs are borne by the buyer (except when the return is due to our responsibility).

3. Refund Processing

Once the returned item is confirmed, the refund will be processed within 5–10 business days to the original payment method.
Original shipping fees are non-refundable (unless the return is due to our responsibility, in which case a full refund will be issued).
Refunds are settled in Hong Kong Dollars (HKD). If payment was made in another currency, any exchange rate differences are borne by the buyer.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please request a refund and place a new order.

5. Contact Us

For any questions, please contact:

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